4.3.2 Lothian reserves the right to withhold the £25 initial administration fee from any refund where a Direct Debit has been cancelled within 12 months of the date of issue, or where the terms and conditions of Ridacard have otherwise been breached. Customer Services What’s included with Ridacard? 9.2 Student Ridacards will not be valid for travel beyond the expiry date of the matriculation card which must be presented at the time of purchase. Use of Ridacard is subject to these terms. 1️⃣ Wear a face covering (unless exempt) 2️⃣ Wash your hands or use sanitiser before/after travelling 3️⃣ Sit … With our live tracker we follow the location of your bus and tell you when it’s due to arrive at your stop. 2.2 Ridacards can be used for travel on Edinburgh Trams in both the Airport and City Fare Zones, but must be successfully validated on one of the Platform Validators at each tram stop, prior to boarding the tram. In order to ensure that our Student Ridacard continues to offer the very best value for money, we need to make sure that Student Ridacards can be used only by those who are entitled to them. If you wish to cancel your direct debit Ridacard, please email directdebit@lothianbuses.co.uk with a note of your Unique Reference Number (6-digit number on the front of your Ridacard, to the left of your photograph), your Ridacard number (the 8-digit number beneath the word “Ridacard”), … EH7 4AZ. Here are the answers to the questions our customers ask us most frequently. For those all important bus times, we have detailed timetables for every service across the network. On the Lothian Bus website, it seems to say that one can only purchase the card at specific locations - and I don't see … Bus officials have stressed that the single fare has not risen for more than two years. 4.3 For cancelled Direct Debit Ridacards, a refund of money paid but not required to pay for travel will be made. The Lothian 'Ridacard' bus pass is a pre-paid plastic smartcard giving unlimited travel on regular daytime and night bus services, as well as Edinburgh Trams services. For Direct Debit Student Ridacard holders, please note your Direct Debit will not automatically cancel once your Ridacard passes the matriculation expiry date. In light of the UK Government advice on Coronavirus (COVID-19), we have made the very difficult decision to suspend our Lothian Motorcoaches tour operation with immediate effect. Adult Ridacard fares will also go up, but all child and student fares will stay the same. It’s easy to select the bus you need or plan your journey with our interactive route maps. Whenever a Student Ridacard is first issued, your printed receipt will contain the details of what the “Matriculation Expiry” of that card has been set to. “Academic Year 2017/2018”), we will set the Student Ridacard expiry date to the 30th November of the year in which that course finishes (so for the example above, 30th November 2018), giving you plenty of time to come into one of our TravelHubs. 7.2 Direct Debit Ridacards are loaded with 5 years continuous validity, with the expiry date shown on the bus ticket machine/platform validator display every time the card is used. 8.1 Following initial card purchase, advance purchase 1 week and 4 week “top ups” can be purchased from PayPoint agents within the Lothian Buses operating area. Further details can be found in our Customer Privacy Notice. Find out how to get around, check out ticketing options, hear from other students and pick up hints and tips in our blog! 1.2 Ridacards remain the property of Lothian Buses at all times and Lothian Buses reserves the right to withdraw the Ridacard at any time. It can now be exclusively revealed that Lothian Buses lost around £12 million in expected income from sales of its bus pass Ridacard when compared to equivalent figures last year. 4.5 Correspondence related to Direct Debit payments, refunds and cardholder details can be emailed to directdebit@lothianbuses.co.uk. Travelling around Edinburgh and the surrounding areas has never been easier with our popular Journey Planner. 1.1 The Ridacard scheme is promoted and operated by Lothian Buses Limited, 55 Annandale Street, Edinburgh, EH7 4AZ. If you live in Edinburgh and the Lothians, this section has all you need to plan your travel arrangements. NightBus – Our night buses … Our night buses run from midnight until the early hours to get you home. 6.4 We use the information of Ridacard holders for customer services, administration, and fraud prevention. 6.6 If at any point you believe the information we process on you is incorrect, you can request to see this information and have it corrected or deleted. Tram: citysmart journeys can be used for travel on Edinburgh Trams to or from all stops except Edinburgh Airport.Only one customer can use a citysmart card at any one time on Edinburgh Trams. 4.3.1 Any refund will be calculated from the date the Ridacard is returned to one of our Travel Hubs, which must be at least five working days before the monthly payment date. 4.1 To apply for a refund, the card must be returned to one of our Travel Hubs. Annandale Street We’ll give you as much notice as possible if there are any planned diversions in place or changes to our bus routes. For a travel deal this good, check the table below for full details of prices for adults, students and children, and any travel restrictions that apply. Tickets; Using the bus Should you opt in to our marketing, your information will be kept with us until you notify us that you no longer wish to receive this information. 7.3.1 Should an attempt to collect the monthly amount due by Direct Debit be rejected, Lothian will attempt to collect the overdue amount after seven days. 2.1 Ridacards can be used for travel on all Lothian Buses services, NightBuses, Lothian country (city & cityWEST zones) and East Coast Buses zones A & B. Ridacard is not valid for travel on special services, East Coast Buses zones C-F and Edinburgh Bus Tours. 6.3 For Direct Debit customers, we also collect email addresses for account correspondence, and bank details. This popular service connects communities around West Lothian seven days a week. East Coast Buses – Connecting Edinburgh with the towns and villages of East Lothian. 7.2.2 Changing the payment date may result in a pro-rationed charge for travel, which is payable at the time the payment date is changed. NightBus services. 8.2 Zone C & D Ridacards cannot be topped up at PayPoint agents – “top ups” for these cards can only be purchased at one of our Travel Hubs. Where you can travel with citysmart. The cardholder must also ensure that the photograph on their card remains a recognisable true likeness. It’s easy to select the bus you need or plan your journey with our interactive route maps. Notice of any change to this fee will be posted in our Travel Hubs and on the Lothian Buses website. 6.5 We will retain your information for the time that you have a Ridacard registered in your name and for up to 5 years after the last use of your card, less if the data is no longer required for its original purpose, after which your data will be securely deleted. If you need to cancel a Direct Debit with us, pop into one of our TravelHubs, or call 0113 320 7108 (Mon-Fri 0900-1730). Buying a Ridacard is much cheaper than paying for tickets every day. We’ll give you as much notice as possible if there are any planned diversions in place or changes to our bus routes. 1. An administration fee of £10 will be charged for the return of such cards, where the card has not been reported lost or stolen. Bus: citysmart journeys can be used on all Lothian Buses services except Airlink, NightBus, service 98 and outwith Zone A & B on Lothian Country Buses … We do not collect any personal data we do not need to provide these services. Annandale Street For those all important bus times, we have detailed timetables for every service across the network. Lothian Country – This popular service connects communities around West Lothian seven days a week. Airport Buses – We run four services connecting the City Centre, North Edinburgh and West Edinburgh with the airport. Once a replacement card has been issued, only that replacement card must be used for travel or subsequent Ridacard purchases. Pop in to see us if you’re looking for information on our services or to buy or top-up your Ridacard. Lothian Refunds of any Direct Debit overpayments will be made only upon written request and at Lothian Buses discretion, up to a maximum of 6 months payments. Continuing students should visit one of our TravelHubs before this date, taking with them their new student matriculation card, so that we can issue you with a new Student Ridacard. East Coast Buses – Connecting Edinburgh with the towns and villages of East Lothian. It is purchased initially from a Lothian Travel Shop, where the owner's picture is … Keep yourself & others safe by following this guidance! 2.1 Ridacards can be used for travel on all Lothian Buses services, NightBuses, Lothian country (city & cityWEST zones) and East Coast Buses zones A & B. Ridacard is not valid for travel on special services, East Coast Buses zones C-F and Edinburgh Bus Tours. Lothian Country – This popular service connects communities around West Lothian seven days a week. NightBus – Our night buses … That in itself is worth the price of the card, but it’s the convenience of travelling across Edinburgh and the Lothians whenever you want without the hassle of searching for the exact fare which seals the deal for our Ridacard customers. It’s our best value travel option and you can enjoy unlimited travel 24/7 across the city with Edinbugh Trams and Lothian Buses. Lothian Country – This popular service connects communities around West Lothian seven days a week. For student matriculation cards which show only the academic year as the expiry date (i.e. The fee for a replacement card (currently £3) will be waived if the failed card is undamaged. DAYtickets) that have been purchased. We operate over 50 regular services with plenty of connections across the network. An adult day ticket costs £4.50 and a child day ticket £2.50. With the help of our essential guide, you’ll discover the very best of Edinburgh and the Lothians. 2. Buying a Ridacard is much cheaper than paying for bus tickets every day. You can buy a Ridacard at any of our TravelHubs and there are numerous ways to pay. 1. Ridacard is our best value travel option and you can enjoy unlimited travel on our services across Edinburgh, and parts of East Lothian. Ridacard validity and usage are not matched to Direct Debit payments – the card must be returned to a one of our Travel Hubs in order to cancel any Direct Debit. Lothian Buses… For weekly, four weekly and Annual Ridacards which have failed without any sign of visible damage, a replacement card will be loaded with compensatory time up to a maximum of three days – no monetary refund will be paid in respect of any cash fares paid. Cardholders who are no longer eligible students must visit one of our Travel Hubs where any purchased time up to a maximum of 28 days will be transferred to a new Adult Ridacard. The value of the whole weeks used between card activation and card return will be deducted from the price paid at the current 7 Day Student Ridacard price. [19] It is purchased initially from a … Proof of age is required at time of purchase. For Direct Debit Ridacards which have failed without any sign of visible damage, the cardholder will be refunded the value of the lowest cost equivalent on-bus tickets (e.g. The balance of any time purchased over and above the first 28 days will be refunded by cheque. 7.2 Monthly Direct Debit payments are due one month from the date the subscription is initiated. 2.3 In case of difficulty, the cash fare for the journey should be paid and the card taken to one of our Travel Hubs within two working days, where it can be checked and replaced if necessary. If you live in Edinburgh and the Lothians, this section has all you need to plan your travel arrangements. Refunds are only available on Annual, Student 9 Month and Direct Debit Ridacards. … TravelHub – Pop in to see us if you’re looking for information on our services or to buy or top-up your Ridacard. 8.3 If a Ridacard is allowed to expire before being “topped up” with another one or four weeks, then the time purchased will not start until the card is used on one of our buses – this is called “activate on first use”. For those who are no longer students, our TravelHub staff can swap your Student Ridacard for an Adult Ridacard. Passengers who have not validated their Ridacard before boarding must pay the on-board fare of £10. Ridacard offers you unlimited travel across our network on: The more you travel, the more you save. Lothian City Buses – We operate over 50 regular services with plenty of connections across the network. Look out those crayons and don't forget to share their finished artwork with us! For student matriculation cards which show only the month in which the card expires (i.e. 2.4 Lothian Buses will withdraw any Ridacard which it believes has been tampered with or is being misused or has become illegible (see 1.5 above) or electronically unreadable. This information is required to establish and maintain your payment schedule and will be securely processed by our partners, PayWizard plc, in accordance with PCI DSS standards. If you have lost your Ridacard, please email our Retail Team at. Lothian Buses have operated a flat-fare system since March 2006. Continued eligibility to purchase a Student Ridacard beyond that date will require the cardholder to repeat the above process by presenting their new matriculation card at one of our Travel Hubs. Our Data Protection Officer can be contacted at DPO@lothianbuses.co.uk. East Coast Buses – Connecting Edinburgh with the towns and villages of East Lothian. Connecting Edinburgh with the towns and villages of East Lothian. 1.2 Ridacardsremain the property of Lothian Buses at all timesand Lothian Buses reserves the right to withdraw the Ridacard … The firm, which provides transport services across Edinburgh and the Lothians, say it will be the first time in two years that they have increased the cost of tickets.. 3.2 Once cancelled, Ridacards must NOT be re-used. Lothian Buses has announced adult single fares are to go up from £1.30 to £1.40 while the price of an adult day ticket will rise from £3.20 to £3.50. Travelling by bus to and from school? 3.1 Cardholders, or in the case of a Junior card the cardholder’s parent or carer, must report loss or theft of the card or any technical failure in person at one of our Travel Hubs where a replacement card with the same expiry date will normally be issued. Lothian Country – This popular service connects communities around West Lothian seven days a week. Towards the end of that period, continuing Direct Debit customers should visit one of our Travel Hubs to have the validity of the card extended. Use. What's included with Ridacard? 2.2 Ridacards… If you have a Student Ridacard and are unsure about its validity, please visit one of our TravelHubs, taking with you both your Ridacard and your most recent student matriculation card – our team will be happy to help you. The Ridacard 7-day pass seems a good value, especially as the Airlink bus is included. ️ https://bit.ly/3dQ70KM. 1.1 The Ridacard scheme is promoted and operated by Lothian Buses Limited, 55 Annandale Street, Edinburgh, EH7 4AZ. We run four services connecting the City Centre, North Edinburgh and West Edinburgh with the airport. See also 7.2 for Direct Debit cardholders. We run four services connecting the City Centre, North Edinburgh and West Edinburgh with the airport. Coronavirus Closure. 4.2 Refunds on Advanced Purchase Annual Ridacards are paid in accordance with the published scale. We have a Data Protection regime in place to oversee the effective and secure processing of your personal data. If you wish to raise a complaint on how we have handled your personal data, you can contact our Data Protection Officer who will investigate the matter. Our Best Value option is available for a one-off fee followed by a monthly Direct Debit. Use of Ridacard is subject to these terms. Ridacard offers you unlimited travel across our network on: Lothian city buses. Alternatively, if a Ridacard is “topped up” before the current product expires, then the current expiry date will be extended by the amount of time purchased and the card will remain continuously valid throughout – the updated expiry date will be shown on your receipt. If required, a replacement card can be obtained on payment of the appropriate fee. Whenever a Student Ridacard is issued or purchased, we require that you show us a valid Photo-ID Student Matriculation, issued from one of the qualifying Universities or Colleges within our operating area. 1.5 It is the responsibility of the cardholder to notify Lothian Buses of any change to their contact details. For Student Ridacards issued after February 2014, the matriculation expiry date is printed on the front of the card. 4.4 For Student 9 Month Ridacards, the start date for the calculation of any refund will be the date when the card is returned to Lothian Buses. Our night buses run from midnight until the early hours to get you home. 5.1    Lothian Buses reserve the right to vary these Terms and Conditions. 6.2 For all Ridacards, we collect and processes the following personal information: name, address, date of birth, a passport size photograph and, for Student Ridacards, the college or university attended and matriculation date. For secondary school pupils travelling with Student Ridacards, the expiry date will be set to the 30th of November in the year in which you leave school. Airport buses. The card is programmed to expire on or immediately after the same day as the expiry date of your student matriculation card and will not work on our buses afterwards. Customer Services Department EH7 4AZ. Lothian Country (city zone & cityWEST zone) East Coast Buses … 4.3.3 Direct Debit payments will continue, irrespective of Ridacard use, until either the Ridacard is returned to one of our Travel Hubs, or the Direct Debit mandate is cancelled by the cardholder. 7.2.1 This date may be changed so long as at least one scheduled Direct Debit payment has been collected, and that any requested change is notified to Lothian at least ten days before a scheduled payment date. Help us reach 100,000 TWITTER followers in our 100TH YEAR and YOU could WIN an ANNUAL RIDACARD for YOU & YOUR FAMILY! Sign in for quick access to your favourite stops, journeys and services. Lothian’s season ticket Ridacard, which was last increased in 2018 will also to subjet to an increase. No refunds are available on Student 9 Month Ridacards which have less than 15 weeks validity remaining. We only collect basic personal data about you. 2.1 Ridacards can be used for travel on all Lothian Buses services, NightBuses, Lothian country (city & cityWEST zones) and East Coast Buses zones A & B. Ridacard is not valid for travel on special services, East Coast Buses zones C-F and Edinburgh Bus Tours. With the help of our essential guide, you’ll discover the very best of Edinburgh and the Lothians. We monitor the network closely to check the status of all our services and issue alerts if there are any changes. Adult and child singles and day tickets, pre-paid multiple singles and 'Ridacards' are also available, with senior citizens travelling on free travel passes in line with the rest of Scotland. Customer Services Customer Services Department Living and studying in Edinburgh? Find out how to get around, check out ticketing options, hear from other students and pick up hints and tips in our blog! 1.4 A card issue fee (currently £3) is payable when a Ridacard is issued. 9.3 Junior Ridacards are available to passengers aged between 5 and 15 (Direct Debit – 14). TravelHub – Pop in to see us if you’re looking for information on our services or to buy or top-up your Ridacard. Lothian Buses has announced the rise will take place on its Lothian, Lothiancountry and EastCoastbuses services from Sunday 2 February. Pop in to see us if you’re looking for information on our services or to buy or top-up your Ridacard. There's a maze, word search and three bus pictures to colour in. WIN WIN WIN!!! 9.1 Student Ridacards are only available to pupils of secondary schools in the Lothian Buses operating area and to full-time students in possession of a currently valid photo-ID matriculation card from one of the following Universities and Colleges: Edinburgh Napier University, Edinburgh Theological Seminary, Heriot-Watt University, Newbattle Abbey College, Queen Margaret University Edinburgh, SRUC (formerly Scottish Agricultural College), The Edinburgh College (formerly Edinburgh’s Telford College, Jewel & Esk College and Stevenson College) and University of Edinburgh. See also 7.2 for Direct Debit cardholders. Junior Ridacards are not valid for travel on or after the cardholder’s 16th birthday. Lothian Buses have announced a fare hike across their services, which is set to come into force early next month. The fares will go up from Sunday 2 February and will affect adult and children fares, as well as Ridacard … 2.2 Ridacards … 6.1 Lothian Buses will be what’s known as the ‘Controller’ of the personal data you provide to us. You can download the application form here. Lothian If you’re … 7.3.2 Should any second attempt to collect payment also fails, the Ridacard and associated subscription will be immediately cancelled. TravelHub – Pop in to see us if you’re looking for information on our services or to buy or top-up your Ridacard. The account holder may also contact Lothian, by calling 0113 320 7108 or visiting one of our Travel Hubs, to arrange for immediate payment of the overdue amount. Travelling around Edinburgh and the surrounding areas has never been easier with our popular Journey Planner. Student and child discounts are available too. Connecting Edinburgh with the towns and villages of East Lothian. You also have the option of paying weekly, four-weekly or annually and top-ups can be bought from our TravelHubs and at PayPoint retailers across the city. As of February 2020 , an adult single fare is £1.80 and a child fare costs 90p. If your Student Ridacard is set to expire on or near 31 December, please remember that our TravelHubs have special festive opening times. This popular service connects communities around West Lothian seven days a week. Otherwise, we will not share your personal information with any other third parties without your prior consent. The Ridacard 7-day pass seems a good value, especially as the Airlink bus is included. East Coast Buses – Connecting Edinburgh with the towns and villages of East Lothian. Tickets; Using the bus Here are the answers to the questions our customers ask us most frequently. On the Lothian Bus website, it seems to say that one can only purchase the card at specific locations - and I don't see … 1.3 Drivers, Ticket Services Assistants and officials of Lothian Buses, East Coast Buses and Edinburgh Trams may inspect the Ridacard at any time. 7.1 The Direct Debit administration fee, currently £25, is payable in addition to the first monthly travel payment in order to initiate any subscription. “December 2018”), we will set the Student Ridacard expiry date to the last day of that month (so for the example above, 31st December 2018). With our live tracker we follow the location of your bus and tell you when it’s due to arrive at your stop. Ridacard offers you unlimited travel across our network on: Edinburgh Trams (all zones) Lothian city buses; NightBus … 1.6 Ridacards are not transferable and will be withdrawn without refund if presented for travel by anyone other than the person whose photograph appears on it. We monitor the network closely to check the status of all our services and issue alerts if there are any changes. The start date for the calculation of any refund will be the date when the card is returned to us. Lothian City Buses – We operate over 50 regular services with plenty of connections across the network. Sign in for quick access to your favourite stops, journeys and services. 7.3 It is the account holder’s responsibility to ensure adequate funds are available when payment is requested. Fee ( currently £3 ) will be immediately cancelled obtained on payment of the personal we... Possible if there are numerous ways to pay 7.3 it is the holder... Required, a refund of money paid but not required to pay good value, especially as the date. Age is required at time of purchase the date the subscription is initiated card is.. Debit customers, we also collect email addresses for account Correspondence, and parts East! 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