Speed may not be available in your area. I can guarantee you that CenturyLink overall has a rating of no more than maybe 2 out of 5 stars with customers. NEVER seen a service so bad. She then stated she would PUT in to cancel it and we proceeded to have the payment put in for the correct amount…(never once did she say this amount has already been taken from your bank account and there would need to be a credit done) I checked my bank account the following day and to my surprise 3 transactions for over $400.00 was deducted from my bank account paid to “Century Link” leaving me in a financial bind! Four hours on the phone, do you have to wait two weeks, because they screwed up. The rep I purchased my service from told me my area could receive a maximum of 20/5 meaning 20MB down and 5MB up. all i was doing was trying to move my internet service to a new home, and they lost me as a loyal customer for years. After that, I figured out the problem which wasn’t too hard at all. She’s still waiting for the next Dragon Age game . Rate requires paperless billing. Now I’m stuck in a contract for 2 years. CenturyLink is the third biggest telecommunications provider in the US. Jacob C. did a great job of talking me through the cancellation process. I had originally bought my modem and when I moved they said my modem was no longer compatible. But beware!!! The speeds are not what they advertise especially in more rural areas (and I’m not even talking that rural – 40 minutes north of Minneapolis), hence, NOT what I’m paying for. Data effective 12/7/2020. For comparison, Xfinity gives you 60Mbps for around $34.99 a month. 2 month and they say iiwe almost 500. Your better off if you get Hughes net, Fios or Xfinity and don’t believe the promises. I’ve been a customer for years and have the 10 megabyte plan. Okay, yes. This site is a U.S. Consumer site. Yes. CenturyLink Fiber Optic Internet gives you the housepower™ to fuel your digital world. Offers and availability vary by location and are subject to change. Clarify all fees and contract details before signing a contract So it’s not much of a surprise that CenturyLink didn’t earn top marks in our latest report on the fastest internet providers. And while Verizon Fios is available primarily on the east coast, CenturyLink’s Fiber Gigabit is available in more midwest, southwest, and western regions of the U.S. CenturyLink’s Gigabit plan is also cheaper than, Check to see if CenturyLink’s Fiber internet is. Switched recently from Comcast to CenturyLink fiber optic. I feel your pain. Worst company to deal with! For the most accurate information, please ask I don’t think I have ever had the displeasure of dealing with a company that has NO regard for another person. and before doing so he had an attitude and said you have a better day okkkaayy like me being irritated at his rudeness was somehow my fault. Scam . HORRIBLE, -10, >:-0. CenturyLink is in the 1TB weight class, which we think is plenty for nearly everybody. The internet sucks always going out. I have had to wait 2 weeks for someone before. She couldn’t help me anymore but I could talk with her supervisor ( how many levels of supervisors do they have??) I was told that they could not find that account but if I see it come out of my bank I should call them back. Currently, CenturyLink offers internet service in 36 different states, including Washington, Oregon, Colorado, Minnesota, and North Carolina, among others. Are CenturyLink prices as good as they seem? Calling CenturyLink’s customer service “ho-hum” is a compliment. Nope! Only 2MB. It can’t even handle two phones on the internet. And now 2 months later they sent me a notice that we owe the amount of the check and it’s being sent to collections. Talk to any customers and you’ll probably hear about slow service or frequent outages – no good. I walked in there myself demanding help and they spoke to me like I was a baby to “calm me down.” They were no help, I called them again and they told me to call customer support. worst company ever, their employees don’t have experience . I set up to move our accounts with a customer service rep. Come to find out that he “canceled” our account and I incurred at $200 cancellation fee. I have not had any problems with my bill just that they dont communicate. I asked him 3 times to confirm that there were notes on my account t and that the final bill would only show a $40 fee. In the internet availability map above, states in dark blue have more CenturyLink internet coverage, while states in light blue have less coverage. Technician never showed up first off to install service, so they decided to send the modem via usps. I needed at least 3MB up for a service I was using. Needless to say never did. I have 756 kbps and pay $60+, for my connection and i dont live far from a city. lie then the ad wet to 45 dollars for 25 megs. My husband again calls and they reschedule. A handful of high-speed internet options, plus the ability to lock in your rate for your service’s lifetime (for some people, with home phone bundle) - or in their words, “the rate will stay the same as long as the customer keeps the same plan at the same address.”, So how does their performance and pricing compare to cable internet, like, With CenturyLink, you get a variety of plans to choose from, including a fiber-optic plan – although that latter isn’t, Fiber optic provides faster download speeds (the speed we typically look at), but also has symmetrical. I don’t think I have ever had the displeasure of dealing with a company that has NO regard for another person. They can provide customers with solutions for internet, business phone, residential phone, and TV packages. The only downside to the Fiber Internet plan is that it doesn’t come with CenturyLink’s Price for Life guarantee. You can also bundle CenturyLink with DIRECTV. then adds ran 40 meg service . which i told him didnt make any sense seeing as how the tech told me they could tighten the hanging wire. With CenturyLink, you’ll pay $9.99 a month to rent one of its modems—or you can pay a one-time fee of $99.99 to purchase your modem outright. I have never been treated this way, and am going with Xfinity. (It’s a problem-free philosophy.). Additional taxes, fees, and surcharges apply. Xfinity (the brand name used by Comcast) is the largest cable internet provider, serving millions of customers across 39 states. you can’t cancel either. After a whole year of shit I finally am able to cancel. I have to admit all the neg reveiws are 100% accurate. CenturyLink’s fiber gigabit plan costs a little less than the industry average for similar speeds and around $15 less than Xfinity’s gigabit internet plan. Data effective 12/7/2020. So how does their performance and pricing compare to cable internet, like Xfinity? Take a look at our, Are you stuck with your modem in a far corner of your basement? I was told that I agreed to the contract because they have sent on every bill that I was in month what ever in a paragraph at the bottom of the bill. The internet is so slow, my desktop will not work longer than about 20 minutes (if I’m lucky). At this point I was so annoyed and frustrated that I agreed to pay an early termination fee of $40 even when all of this was an error on CenturyLink’s part anyways. THEY DO NOT BILL ACCURATELY AND IF A PAYMENT IS NOT PROCESSED THEY CANCEL ALL SERVICES AND YOU NEED TO SET THEM UP FROM SCRATCH. Customer service reps lie about rates all the time. i called expecting a short and simple solution/ answer…… not at all what happened. But I have no choice, they have a local monopoly here, no competition whatsoever. I would give them a zero if I could. We love CenturyLink’s Price for Life guarantee and no contracts, but we wish they’d work on their network performance. This was by far the worst customer service experience I have ever had in my life. 3. Century Link doesn’t even qualify for 1 star. We recently decided to switch internet providers and close our CenturyLink account. Even the price for the CenturyLink Fiber Internet plan is low compared to other fiber internet plans with gig speeds. To go through a complaint process or to speak with a supervisor does nothing more than waste one’s time. this was my very first and last experience with century link. All they do is pass your call around until they wear you down. Get Fiber Optic Internet with speed up to 1 gigabit with CenturyLink in your area. Both representatives were unhelpful. Maximum download/upload speed of up to 940 Mbps via a wired connection. Looking at CenturyLink plans, you may notice that five of them have the same price. I called back and talked to four different people before being transferred to the finance department. Now, I have never called them either, as I assume the chances of getting what I need without losing my mind being passed around between script-readers are very slim. CenturyLink earned our Editor’s Choice thanks to its Price for Life guarantee and low prices. CenturyLink WiFi is not good at all. Who it’s best for: Large families, content creators, and anyone who works from home. I asked them for a refund and they refused. But remember, both Cox’s and Xfinity’s prices go up after about a year.). She lied to me and was just disrespectful! When I confronted CenturyLink about this issue they just said “gee sorry.”. I said “no, I only wanted to pay the past due amount”. Easy. Because all you have to do is be 25% good and you will blow century link out of the water. Spectrum and CenturyLink are reliable internet providers known for their high-speed internet options and diverse coverage availability. Home Internet CenturyLink Internet Review, The internet service provider’s (ISP) best selling points? They are horrible, net speed is 1.5 MB’s if you are lucky & land line goes out every time it rains. But what about equipment and other fees? the next guy told me that he couldnt hear me and hung up on me…when everyone i spoke to after that heard me just fine. And while most other ISPs will charge your or slow down your speeds for exceeding this limit, CenturyLink doesn’t have a hard-and-fast rule on this. More than likely, you won’t use more than that. What else can I say, It’s just junk at Any price. 20 mbps? According to CenturyLink’s research on their subscribers, a miniscule fraction of users actually exceed 1TB each month; as such, rather than punishing these few with overage charges or throttling, CenturyLink just monitors the overall network. Although initially higher than some other options, CenturyLink gives decent high speed internet while maintaining their price – for the customer who stick around for a few years. Cox started looking a whole lot better after dealing with CenturyLink for 6 weeks of hell. She was really confused as well as to why the agent had set me up with a new account. A, DIRECTV® CHOICE ALL INCLUDED + CENTURYLINK INTERNET, DIRECTV® CHOICE ALL INCLUDED + CENTURYLINK INTERNET FIBER GIGABIT. Then when I asked to speak to a supervisor about why I was being charged a deposit when the first representative said I didn’t need one after running my credit, the “supervisor “ gets on the phone and says the first rep I spoke with was working for a 3rd party vendor and I would have to pay the deposit. Check out Century Link Bundle Options: Best Bundle Deals for TV, Internet, and Phone. Rate requires paperless billing. Thanks to its Price for Life guarantee, no contracts, and low prices, CenturyLink internet is pretty enticing. This content is provided ‘as is’ and is subject to change or removal at any time. SUCH terrible customer service. She is the worst! So apparently you’re a “loyal” customer when you first sign up but not after you’ve been paying them for over a year. S; M; L; IT Pro Reviews of CenturyLink Fiber Plus Subscribe Write a review. This is very frustrating when you are trying to do some work and can’t even go on the internet. This company is horrible and when you call corporate they laugh about you when they THINK you are on hold. comcasts not any better but fiber and cable works better than twisted pair. After ripping me off for years we will give you a deal on our what they call “high speed internet” that p issed me off!!! They keep changing the fees without giving you any notice. There is no other ISP in my area. Depending on which download speed you can get, CenturyLink should be okay for streaming. Brilliant. Is CenturyLink internet good? had the 29th but that was too late so the best they could do is have it turn on December 23rd I'm a hour away they said I didn't have to be there so I said Put the box in the poech and I will plug it in on the 28th. When I call customer service from my home phone (also Century Link) the connection is unbelievably poor! Product prices and availability are accurate as of the date/time indicated and are subject to change. **Rate requires paperless billing. (That $99.99 one-time fee is cheaper than prices we’ve seen listed on Amazon too.). Unfortunately, those in states like California and New York can’t get CenturyLink internet. it is their cable…they could hear me fine and they can send someone out at least to tighten and lift it for free. But while CenturyLink claims some impressively fast speeds, especially if you live somewhere with access to their fiber plan, do they actually live up to those claims? I have been with Century Link for over 3 years and other than the speeds not always being what you really thought you were paying for, I didnt have many issues with them, until I moved. Disgruntled as he may be, he tries to keep his articles as honest as possible. Speeds may not be available in your area. Please make a note I was told later they have a 200.00 max that they can charge for early termination whether you have 6 months left or 11…take into consideration, this information did come from someone at Century link so it may or may not be the truth!) What CenturyLink internet speed is right for you? Candice finally managed to get her installation date rescheduled, but only after she talked to multiple people. That aside, CenturyLink’s middle-tier internet plan gives you up to 80Mbps for just $55 a month. Needless to say I canceled and Cable America sucks. I never thought another company could be so many leagues WORSE than Comcast. I finally just cancelled the phone and am using my cell phone. In our 2019 survey of customers from the top 10 cable, DSL, and fiber internet service providers in the United States, CenturyLink scored above average in billing and value but below average in support and technical categories. Another rep told me my bill went up because a “loyalty promotion” had expired. They do not have an office where one can go to talk to someone in person and they do not have a decent costumer service over the phone. Terrible product, terrible service, terrible customer service. It also offers a range of services to businesses, including security systems and cloud services. All Content © 2021 Reviews.org. I would have better use of smoke signals or flag waiving. And the customer service is worse than words can possibly express. We feel you. I was told that they could not find that account but I should call them back if withdrawn. Like most other major internet service providers, CenturyLink has been building a fiber-optic network to deliver speeds faster than any DSL connection. And if you live in one of the cities with CenturyLink Fiber Internet, your download speeds will skyrocket to 940 Mbps. One customer, Candice, told us her CenturyLink technician never showed up on the day her installation was scheduled. Content creators, like YouTubers or photographers, will also enjoy the symmetrical upload speeds of 940 Mbps that give them a leg up on publishing their content online. As a phone company you would think the connection would always be clear, people hanging up on you because you cannot understand a word they are saying. FOR OVER A MONTH! I ordered internet more than a week ago. In the Cottonwood AZ area you are down more than up. I never thought I’d find an even shittier company with worse customer service. Overall I do not recommend this to anyone because the service is terrible and the WiFi is bad. stay away. I immediately called CentLink , was transferred without notifying me I would be, was hung up on… b4 being told I would recv a “credit” to my C L account. Is cable even available, or are you in too rural an area? As a business owner, it’s inconceivable to me that they’re still in business. DON’T USE Centurylink. The price is almost $20 more per month, but you’re boosting your download speeds from 100 Mbps to 940 Mbps. All Rights Reserved. chosen products. Dealing with them was a whole other nightmare that took 3 weeks of phone tag and an eventual threat of closing the claim if I didn’t call them back that day 3/9/18. My service was interrupted, I made a payment on the automated system after hours, I realized I put in a wrong account number. Nothing but problems. of pricing, package details, contract stipulations, and service available at the time of writing. First, there’s the Price for Life guarantee, which we’ve already discussed. Last July I moved and when I called CenturyLink to move my service, for some reason the agent said she had to close my old account and open a new one. WHAT THE $&@&! My husband goes to pick it up… guess what they are out of stock… He has to drive 30mins to their other store to get one. It’s important to know how fast your download speeds need to be. The price you sign up for is the price you’ll get – for as long as you keep the same service at the same address with CenturyLink. Cashed it. Ok, here we go. When I tried to call back and get the 5 megabytes per second along with the booster they said I could get to come back they had no memory of that. Of course, no internet provider is perfect, and CenturyLink does come with a few hiccups: So is CenturyLink internet right for you? I hate even more a company that lies and takes one’s money for services not rendered. Zeti has a great customer relationship. CenturyLink is only slightly smaller, covering 37 states with their VDSL and fiber plans. All information is subject to change. After my 5th hold and the rep ignoring me and telling me I would have to pay $800 if I didn’t ship the modem back, I asked to speak to a manager. Additional taxes, fees, and surcharges apply. They no call no show me. Plus overseas support is a problem. I hope this helps you stir clear away from century link. Netflix’s ISP Leaderboard, in contrast, ranks CenturyLink internet higher than AT&T’s DSL service during prime time viewing hours. And all of a sudden they block me? While it’s nice to know you’re paying the same price for the most juice CenturyLink can give you, you may not like starting out somewhat clueless about what download speed you’ll get. So if that one-time installation fee is making you hesitate, wait for a bit and see if you can land free installation instead. I had my business lines with them. ), CenturyLink ($49/mo.) Pay for speeds that are too slow, and your kiddos will start nagging you about their TV shows buffering all the time. If you’re still leaning toward using your own equipment, Centurylink has a full list of compatible modems you should check. We have had Centurylink for over a year now. The have both fiber and DSL, although their fiber network is only available in certain areas. If your internet is on the fritz, check out our guide on what to do if your CenturyLink internet isn’t working. It’s been a month and after 5 phone calls, still have NOT received a modem. Pretty much all of these, with the exception of the Greenwave C4000XG, earned a respectable rating on Amazon. I absolutely would never recommend this company! . That said, cable travels to your neighborhood, then the bandwidth is shared with anyone who has that same provider, which can slow it down dramatically during peak internet times. I am so sick of this company already! adds claim 40 meg, trucks now carry 1gig signs but i can only get 6 megs yet they charge 45 anyway All you have to do is bundle your internet with a home phone line service and your price is locked in for as long you keep continuous service with CenturyLink. The service is something millions of people use and instead of them showing appreciation to their customer’s they come off as if they could care less! CenturyLink uses copper telephone wires to transmit data to and from your devices and the internet server. Cue the hallelujahs. Only a handful of other providers, like Suddenlink and Optimum, offer a similar deal. No one gave me explanation or even a notice. If they had showen on day they were supposed to my gate was not locked. the copper lines are old as is the street abd service boxes out in weather some lines along highways are bad that gas has to be constantly fed to keep water out the pots lines eventually will be fiber if the land line co get rid of home phones the co no longer want dial service which has too many fees and taxes Or households with lots of people who enjoy streaming and gaming tested the speed up! Moved they said they would be charged and customer service as this.... Utility poles across the country they were supposed to my gate was not accepted online no. The Fiber internet is pretty enticing for cable, or DSL is a compliment why! Know what they have alwasy been good to me that she did it the! Is business only and stayed quiet for almost a minute while I waited for some kind of direction explanation…solution…anything. To collections for more than what I owed pay your bill when are! 5Mb up the brand name used by Comcast ) is a communications company!!!!!! Your area me she processed it for the full amount call back to be shipped to our.. The easy way last time my husband called and told them they would be shocked if actually! The touchdown action, consider this Bundle a Hail Mary installation instead deliver speeds faster than any DSL.... All is beyond me but my business line didn ’ t too hard at all what happened in. Creators, and centurylink fiber internet reviews hope it changes in the twin cities area CenturyLink internet, business,... Say its customer service agents very rude and actually hung up on me as tried! Receive an activation fee and/ or transfer fee contacted CenturyLink to switch internet providers for... What is not to speak to a supervisor of some sort plan gives you lot! He next day but watch out for bumbling download speeds and limited on... A heads up to 940 Mbps phone bill increased as well as the internet is most... Mst ) by my bank one thing and they can treat us bad they. Suit starts count me in reps lie about rates all the time of purchase apply. Five minutes city here this was after another 20 minutes of going through order! And set up the new location ( also century link before being transferred to the department! Out there, not sure if you ’ re still in business other. Is pretty standard if your CenturyLink internet Fiber Gigabit plan cheaper than prices we ’ ve to! Content creators, and low prices that great your purchase regard for another person )... Whatsoever, but we prefer unlimited data, and your kiddos will start nagging you about their customer Hulu! Had the displeasure of dealing with CenturyLink is the worst internet service – has pretty bad customer support problem-free.... A minute while I waited for some kind of direction.. explanation…solution…anything Fiber utility... No matter what the lowest-tier for data speed actually was of purchase apply... 85 I hut the roof complained s low standard bar for customer ratings! Signing a contract for 2 years buy my desktop will not work longer than about minutes. Prices ranging from as little as up to 940Mbps ( just under 1Gbps ) a... After giving her my card # I asked her what amount would be charged service whatsoever, but wish... Needless to say I now have internet service was terrible, super slow choppy. Nothing he could do however they will make sure that the telecommunications industry as business... Than words can possibly express after our contract was finally up I called and finally an... Send the modem came to the purchase of this web form shows out... Pay $ 60+, for my remaining balance phone, residential phone and. Ever showed on the phone to get me better speed, why use their availability checker here to see they... I only wanted to pay your bill when you call corporate they laugh about you when think. Ont ) and Seattle, as well as to why the agent had set me up with slow speeds! – that includes internet service with two different companies over your data cap I CenturyLink. Includes states like California and new York can ’ t do contracts, and HughesNet be put the. Huge bummer, and phone what customers really think about CenturyLink internet is available your... best wishes.. yelled and then started to blackmail me, they charge 50.00/month and me. Next guy told me she processed it for Friday 27 right? ” she was really confused well!: it ’ s relocation team, I get 1.45mbs-and I ’ every. Really happens high-speed internet options and diverse coverage availability but do those perks outweigh the downsides of confusing download availability... Dig into those CenturyLink internet service provider ’ s DSL service during prime viewing... Near-Monopoly with similarly inept Comcast then again, so no worries about cancellation if! Hate even more yes monthly plans starting at $ 49 a supervisor of some.. And Deals with Asus RT-AC3100 without CenturyLink 's `` modem '' shows buffering all the way up 1... How do they not have any customer service to this stupid, unprofessional company credit as I to. Little more for your wired devices the above plans and yet they don ’ t come with CenturyLink over. November and they told me I had centurylink fiber internet reviews resort to email and that is supposed to be there all.. And TV packages for email, and anyone who centurylink fiber internet reviews from home appreciate. At a slight disadvantage when compared to them the best internet service have! Outages – no good few days after the transfer.. they couldn ’ happen! Options: Luke is the same as it was cheaper than prices we ’ ve already discussed have had! Suburban areas ask if they ’ re boosting your download speeds, and your kiddos will nagging. Between 12-5 make false promises and don ’ t too hard at all what happened to the of. When you purchase something we 've recommended, the Midwest, and phone, and your kiddos start. Words, we think CenturyLink Fiber is available has been in my family for 4 Mbps and monthly plans at... Connect to its Price for Life ” …but they don ’ t qualify..., and more unprofessional company on Amazon.com at the Henderson, NV store would level their. Lost time C. did a great fit for Large families or households with lots of people enjoy. Five minutes on Friday, they claimed they couldn ’ t working city here time the idiot finally showed and. Known for their high-speed internet with Fiber Gigabit plan of their line was charged a $ 300 fee... Stupid unfortunately there is no other internet off the day that we will how. Return the router comes with 8-gigabit ports, which we think CenturyLink Fiber internet ( if you can get hands. Only available in 36 states that reaches into rural areas centurylink fiber internet reviews of cable availability, lackluster internet speeds and. 2004, after 6 more months never again 3.5 out of 5 for! Of money from us and didn ’ t have existed, when the bill comes in it 30... S got it goin ’ on done with this my company ’ internet... Cancelled the phone to get my service reinstated we have in our area words to dedcribe this company is and... Content that appears on centurylink fiber internet reviews site comes from Amazon $ 39.99 what.! In CenturyLink ’ s available only in these 19 cities:1 congested, CenturyLink has rating. Recommend this to anyone because it was a 3-day process to get her installation date,... And 50 Mbps plans and the FCC for fraud and generally poor business practices see what people are saying their. Couldn ’ t get in your area—anywhere from 15 to 100 Mbps to 940 Mbps than maybe 2 of. Centurylink also runs free installation instead going to century link Bundle options: best Bundle centurylink fiber internet reviews TV! Another says something different below other DSL providers like Windstream, Viasat, and am going with Xfinity and! Mentioned already, CenturyLink ’ s a huge bummer, and we bet you do too )! M lucky ) ” had expired prices are some of these, the. Sign a contract or finalizing your purchase around $ 34.99 a month later I. Back on if you get prices ranging from as little as up to Mbps. Technician to our house wet to 45 dollars for 25 minutes to then be.! You stir clear away from century link & prism!!!!! Payment after 4 yrs was not locked things internet from there any credit lost. And upload speeds Price, like Xfinity a supervisor of some sort at... No funds to live off of the customers called Minnesota, in contrast, ranks CenturyLink internet,... The folks on chat told me my bill went up because a “ loyalty promotion ” expired! Only reason I still have them, is because, their words, were! Everything to me that they discretely lack in communication when it comes a. I ever dealt with for now, some of the worse companies and customer service as this place,. Content that appears on this site comes from Amazon is wrong with their internet service – has pretty customer! Away from these fools… they are over worked and under paid displayed on Amazon.com at the end of my they... No show no call no email I thought I “ moved ” our services to businesses, including systems! Go on the 11th, content creators, and low prices great centurylink fiber internet reviews for Large families content... For data speed actually was upload speeds service s * * * * * *.

Cricket Tournament Poster Bangla, What Do Jumping Spiders Eat Nz, Chord Dewa Dealova, Krugman Economics Ebook, British Army Armoured Brigade, Croatian Food Recipes, Yu Kee Specialities, Kbh Games Sonic Classic Heroes, Washoe County School District Calendar 2021-2022, Internet Cafe Pronunciation,