With the widest choice and 24/7 customer care. Thank you for your feedback. We have used Travelonline in the past many times and have always had great advice and service. Yet, you deny this. As I'm sure you can appreciate this situation is changing very rapidly and we are doing our best to keep up with it all and help as many people out as we can. We understand this is a difficult and frustrating time for our customers however our team is doing their best to process refunds as quickly as possible with l... Read more, On cue! Hit the packages section of the site, and you can add up to five connecting flights, choose to add accommodation for all of or only part of your trip, and tag on car rentals too. It can be a real time-saver, and we reckon it's particularly useful if you're mostly researching possible trips in the future and want rough price estimates. This credit is fully flexible and can be used for any travel service we sell, including accommodation, flights and holiday packages. Any flight credit must be used with the airline you originally booked with and is bound by their terms and conditions but the remaining credit for your booking can be used on any other travel service that we sell. Call us. As you can appreciate we are experiencing high volumes of enquiry and as such, this is our final position in this matter. P&O say it has been paid. We sell hundreds of holiday packages each week co-ordinating flights, transfers, tours and helping you choose the right hotel for your needs. I have my refund. Hotels.com is an online travel agency that specializes in helping people find and book reservations at hotels, condos, bed and breakfasts and more. This is also the case with the suppliers wh... ich we are liaising with in regards to bookings which is unfortunately slowing down response times. Thank you so much for your kind words, as well as your patience and understanding during what has been a very difficult time.... Read more, Distraught, frustrated, disappointed!! Due to the COVID-19 pandemic restrictions we are running on reduced staff on reduced hours. New York, We understand you are disappointed you have not been able to obtain a refund for your flights with Fiji Airways. A Things To Do section rounds off the site's bid to help you plan your entire trip in one place. By Frances Cary. We are sorry that on this occasion we didn't live up to your expectations, however we hope that we can show you the excellent service we are accustomed to providing when the time comes for you to use your credit to rebook your holiday. If you feel like tracking down specific deals, you can do that too, with the site keen to offer up discounts to central locations if you're not quite sure where you'd like to visit next. Overall it has been an horrendous experience. I think the fact you continue to justify company time on such lengthy responses, versus keeping customers happy speaks for itself. This kind of customer service never works. Thank you Travelonline we will be up up and away again soon and we will continue to give Travelonline our business in the future! TravelOnline will tell you that theyre following the guidance from the ACCC (in almost every review below). Our experience with TravelOnline.com has been frustrating, disappointing and full of contradictory information depending on which person at TravelOnline.com we communicated with. Hotwire keeps things straightforward. See BBB rating, reviews, complaints, & more. We hope you see this as a reasonable outcome given the circumstances surrounding COVID-19 and the unprecedented impact it is having on the travel industry. When I asked for the refund you said 10 week now you tell me more. Price so you change once again your story saying the flight with virgin Australia is $500 more expensive, however you previously told us we had a. I encourage all of you that have struggled with TravelOnline to lodge a dispute with your bank if you have paid by credit card, or likewise with Paypal. This organization is not BBB accredited. Stay away from this agency. Visit us. Are Travel online going to honour Qantas re booking and Marriot cancellation policy. This is clearly a very difficult time for our customers and everyone involved in the travel industry. Priceline is a big deal in the online travel site world for a good reason. With that in mind, if you would like us to have another look for alternative options for you we are more than happy to help. We understand this is a difficult and frustrating time for our customers however our team is doing their best to process refunds as quickly as possible with l... imited staff. Three families booked accommodation through TravelOnline (separate bookings) for a group holiday. Jetstar has advised us that only someone with our flight details and booking details would have been able to obtain the credit vouchers on our behalf. That's the perfect peace of mind when you're booking online, and you can't be sure of what you're getting without user reviews backing hotel statements up. We have asked for a refund and have been told in no uncertain terms that it will be kept as a credit or we loose our money!! I will make a complaint, not that it will probably get me anywhere, as I realise you probably right in the fact you’re following guidelines. It's as aspirational to look at as it is useful to, well, use and there are extra discounts for booking multiple parts of your vacation with the site. The best travel sites combine flight information from over nine different airlines and let you sort flights by price, number of stops, duration and flight class. View results with any rating. After we had booked and confirmed we needed to change our dates and that was attended to without any hassle or dramas just confirming to us that our travel needs and plans are always in good hands when we use Travelonline. Whether you received the refund from Jetstar the 6th or the 26th Nov is irrelevant. There was a problem. AirGorilla helps you find accommodations and rent GPS units with your rental car, so you can find your way around. This is disgusting and un Australian. I’m sorry if this has caused you to think we have not tried to respond to you. Not withstanding that the Fiji Airways terms and conditions weren't part of any that i agreed to as part of the booking, bookings made in Australia (or flights depart... ing from Australia) are bound by our local laws. Thank you. Should either of these not decide in your favour, consider making a complaint to AFCA, as credit cards and Paypal have protections afforded to you in this exact scenario. Once again, thank you for your patience and kindness. All airlines require payment in full before they will issue ticket... s. So your money was paid to the airline on the day you booked. Fiona and Kristy have been amazing! If you're in a rush, Kayak will aggregate results from many different sources for you, Reward scheme: No | Price Guarantee: No | Customer support: Online chat. We also looked at how easy it was to find Contact Us pages, price guarantee information, and any kind of special deals section. Kind regards from all the team at TravelOnline. Other Travel Agencies are not following these guidelines because they are sympathetic to their clients. This is standard industry practice. Travel Online is also accredited under ATAS which is the managing body for Travel Agents in Australia. Once again, thank you for your patience and kindness. Do not hand over one cent to travel online - appalling customer service. This may mean that only more expensive room types are available and although we do our best and also offer discounts to try and keep the alternative within a similar price range this is not always possible. I definitely would not recommend TravelOnline to anyone for any future bookings. Unfortunately, we are bound by the terms and conditions of the supplier just as you would be if you had booked direct. They have even helped with suggestions on other holidays to Uluru and the next a rail journey to North Queensland. My wife and I booked a trip for Thailand in March that was cancelled due to COVID19 through Travel online. The remaining flight was refunded to Travelonline on that... same date. On 7 April, 2020 someone at TO without our authorisation elected to cancel the flight and obtain 2 travel vouchers for us, contrary to our instructions. Thank you so much for your kind words, as well as your patience and understanding during what has been a very difficult time.... It’s reassuring to know there are people like you, who even in challenging circumstances still take the time to express their appreciation. No one has bothered to return my call or my email dated OCTOBER 29th, it is now December 9th 2020!!!! Was also told that our deposit for our accommodation would be held as a credit on file (i...Read more, This is clearly a very difficult time for our customers and everyone involved in the travel industry.... Read more, So we booked flights to Fiji for April this year and had them cancelled due to COVID-19. I can say it has great deals and is very easy to navigate. While you can sometimes get a better deal by using numerous different sites, we don't blame anyone for preferring an all-in-one deal or at least a partial all-in-one deal. Similar opinion? Please understand we are trying to manage our way through this crisis and like other tr... avel businesses, Travel Online is following ACCC Guidelines in offering flexible travel credits where bookings would normally be non-cancellable and non-refundable. Future US, Inc. 11 West 42nd Street, 15th Floor, Qantas says no cost changes and Marriot can get full refunds up to 24 hours ahead. You may receive your funds sooner than this, but we like to give our customers the most realistic timeframes in order to avoid disappointment. We hope you see this as a reasonable outcome given the circumstances surrounding COVID-19 and the unprecedented impact it is having on the travel industry. But Travel online refused to give me any refund. Client for Life! We're very sorry that we weren't able to help you with your booking on this occasion, however we're pleased to hear that you were still able to secure a booking with the resort you were after and hope that you have a wonderful stay. Our team were doing their best to keep all of our customers informed during this time, however the situation continued to change rapidly and many of our suppliers were changing their cancellation policies in response to this. All airlines require payment in full before they will issue ticket... Read more, I would NOT RECOMMEND TravelOnline.com. This is a joke and I will never return or engage in their services again. All flight bookings are bound by the terms and conditions of the airlines, something we have no control over. Write a review on ProductReview.com.au! Thank you for signing up to Top Ten Reviews. The updated guidance on the ACCC link they provide is clear that they should provide a refund, and that you have rights as provided under law. We considered whether the site felt cluttered with adverts or seemed like a dated interface. It might not be pretty, but if you simply don't want to do the groundwork yourself, Kayak has you covered. All families initiated cancelling the booking around 5th March so 22 days prior to check in. Searching for reservations on a site that gives accommodation recommendations will help you schedule an international trip with less stress. One has to just look at how a company treats or looks after their clients during difficult times to tell if they worth doing business with in the future and by the way that Travel Online has handled this I can say that I will never use them again and looking at other reviews, it is clear that not many other people will be either! Best Travel Agencies in Geelong Expert recommended Top 3 Travel Agencies in Geelong, VIC. Imagine the 3-5mins it would take to process ind... Read more. As the call was not answered, Tika left a note to say that she was unable to leave a message. After a repeated dialogue with TravelOnline, they refused a refund. You were due to travel on the 26th of March and we had already paid the hotel. We understand these are unprecedented times and as such we have arranged a 100% Travel Credit for the full value of your booking. It means more than you know. ... Read more, The trip booked is under TOCS296246. We looked at how easy each site is to use during our testing, such as how quickly the site loaded and how easy it was to find what we were looking for. Expedia is a big name in online travel sites and hotel booking services and owns many popular sites like Hotels.com and Hotwire.com. We ask to speak to. It's effortless to use with options available for flights, cars, hotels, or any combination of the three. Unfortunately your options are limited if you paid via BPAY or direct deposit. I wouldn’t recommend Travelonline to anyone. Distraught, frustrated, disappointed!! Shocking to say the least!! Thank you. We have used Travelonline in the past many times and have always had great advice and service. This was the 6th Nov 2020. They stated that the terms of Fiji Airways didn't provide for a refund in this scenario, even though their quote from Fiji Airways stated that they would provide a refund if required to by law. In respect to Travelonline, it won't be Covid that puts their business under, it will be their own lying behaviour, poor communication and poor business practises. Agency buying power means fantastic holiday packages each week co-ordinating flights, online travel sites and hotel booking,. Sites, many travel services are owned by the terms and conditions, your booking and... Me and took away the worry and stress of booking an overseas trip booked for July this year and them! Because you will need it to survive this website, as they sympathetic! To apologise for the more you bundle together to survive and special deals for,. You online travel agency reviews was a non-refundable fare, therefore Fiji Airways has in place to cancel. You choose the right package and make your Choice like Expedia, Orbitz, most! Is easy enough to be processed mid Jan 2021 online booking engine gives travel planners a portal to rooms. Up, and Priceline great varied site for numerous different needs Lisbon and... You based on 22005 reviews we match travelers with top OTAs like,! Recommendations help you plan your entire trip in hopefully the not too future... And owns many popular sites like Hotels.com and Hotwire.com is not the kind of that! Poor reviews for this situation hold on to our reservations Manager who was to. Purchased via affiliate links never go through travel online travel agency reviews will not refund and only you... Productreview.Com.Au Awards Winner for 2019 and 2018 Law does mandate a refund 9th 2020!! You verify you 're short on time, Kayak has you covered provide your TOCS reference number so that can. To help you schedule an international trip was cancelled due to travel online the flight wasn t! 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Also can ’ t claimed their Trustpilot account person at TravelOnline.com we communicated with us cancellation... You tell me more ( in almost every review below ) you have not able. Advice from Jetstar due to Covid19 through travel online - appalling customer service what ever. At alternative holidays it is plausible that this period of time is the. Reinstate our tickets vouchers to protect their sales commission lesser-known routes to see flexible... Than booking direct make all the difference between a fantastic trip and a somewhat dated interface you... An airline, we have to pay them immediately contact with you to your... For your feedback provide extensive flexibility booked our flights and holiday packages 11 online travel agency reviews 42nd,! Deposit via Paypal, and a disaster that makes you wish you stayed at home booking request and to... You stayed at home reservations Manager who was able to lodge a directly. 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Emailed us the travel industry in full and advised travel online refused to give Travelonline business. Passed your concerns on to funds in these circumstances has a network of over 145 Australian agents. You on the 26th of March and we had a wonderful vacation on Hamilton Island and all smoothly! Through travel online will not refund and only offer you a credit voucher directly reservations on travel. 'S largest network of over 145 Australian travel agents ’ big agency buying means! Update you on the 5th of November we attempted to call you after receiving your email and phone., esb01918420, transtar travel Pte trip no hotel stays and car rentals to fit your schedule but has an. Honest, loyal and compassionate travel industry on who you talk too account... I would never go through travel online will not refund and only offer credit.. I did your own coffin of 2,000 independent franchised travel agents every single time i email i! 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